NoxInn Deluxe Hotel - All inclusive

✓The waiter Abdullah is the best person in this hotel, only because of him you have to go here. Will serve you for all 100. Kind, polite, very pleasant person italian very good Service thanks 🙏🙃

✓We had a great stay with brilliant facilities and excellent food. All the staff were very welcoming, but a special mention to Enver, who really looked after us throughout our holiday. He was friendly, attentive, and went out of his way to make sure everything was perfect. Outstanding service – thank you!

✓Terrible hotel! Far below the 5-star standard that was advertised when we made our booking. Our experience felt more like staying in a 3-star property and we were left very disappointed. When we arrived, the first room we were given had a squeaky bed and the shower had no light. We requested to change rooms, but the second room had the same issues, which made our stay uncomfortable right from the start. We had also just missed the food service time upon arrival after a long flight and transfer to the hotel. Even though we had booked an all-inclusive package, we were not offered any food and had to eat at a restaurant outside the hotel. This was very disappointing given that we had paid for all-inclusive service. On the second evening, we came down for dinner at 8:05 PM and were told that the restaurant was closed. This was unacceptable, as we had taken a photo of the restaurant opening times when we checked in and had not been told that the times had changed overnight. When we explained that we were hungry, the receptionist replied, “I’m hungry too,” which was an extremely unprofessional and inappropriate response. We were eventually given a small meal consisting of plain chicken, a slice of potato pizza, and a mini cold stuffed pepper. This was not the quality or service we expected from a 5-star hotel. Throughout our stay, no one offered drink service, and overall the staff service was very poor. There was also no management available at any point to raise our concerns with, and most of the staff spoke very little English, which made it very difficult to communicate or resolve any of the issues we faced. This lack of support and understanding made the experience even more frustrating. Because of these problems, we decided to leave early and move to another hotel. When we informed reception that we would be making a complaint, we were simply met with a nod and no further response or apology. Overall, our experience was completely unacceptable and did not reflect the standards of a 5-star hotel.

✓We had a great experience in this hotel! The hotel management surprised my wife by giving her some birthday gifts!!! We went on a tour boat and came back to see the gifts in our room. Cleanliness of the hotel stood out for me. Foods were tasty and amazingly surplus!! We will surely revisit!!