Library Hotel Erciyes★★★★

✓Library Hotel in Erciyes offers a wonderful stay with excellent management (Betül Hanım) that ensures every guest feels welcomed and well cared for. The staff are friendly, professional, and always ready to assist, creating a warm and pleasant atmosphere. The ski room is well-equipped and secure, making it very convenient for ski enthusiasts. Cleaning is impeccable throughout the hotel, maintaining high standards of comfort. Overall, the combination of attentive management, helpful staff, great facilities, and cleanliness makes Library Hotel an excellent choice for travelers visiting Erciyes ski resort.

✓We chose this hotel based on the reviews, but our experience was a complete disappointment. From the moment we arrived, it was clear that the reception had no idea this was even a ski hotel. Shuttle times were given incorrectly, they couldn’t even point out a ski slope just 300 meters away, and all of this was handled with a very careless attitude. To be fair, everyone except the reception staff was great. From the chef to the daily service staff, the ski room team, lobby staff, and housekeeping—everyone was genuinely helpful and kind. Unfortunately, the hotel is so poorly managed that all their efforts go to waste. When our friend got injured, the reception was once again nowhere to be found; other staff members took the initiative to find crutches for us from other hotels. We even had issues getting ice due to the reception, which were only resolved once other staff got involved. On the day we arrived, there was no parking available, and again the reception failed to guide us. Since there was no bellboy, we had to carry all our luggage ourselves from wherever we managed to park. We also happened to stay on an event night, and apparently no one remembered this is a ski hotel—loud music continued until 1 a.m. Combined with the constantly opening automatic entrance door, we were exposed to noise and shouting all night. We were only able to reach the reception on our fourth call. The food was unfortunately very poor. Especially on the event night, it was a complete fiasco: frozen nuggets and schnitzel were served after long waiting times. Things only started to change after another guest complained. Ski rental inside the hotel is also almost three times more expensive than at the slopes. In short: great staff, extremely poor management. This is definitely not a hotel we would choose again.

✓Odalar temiz, çalışanlar her iletişimde çok kibardı. Yemekler başarılıydı. Keyifli bir konaklama oldu.

✓It's one of the best hotels I've been to. It is small, cosy, and with unique atmosphere. The food is delicious and the staff is extremely friendly, professional and helpful. I definitely reccommend this place. :)