Ata Lagoon Beach Hotel

✓The hotel is clean and well located, making it convenient for exploring the area. The breakfast was pleasant, and the staff were friendly and welcoming. Overall, we had an enjoyable stay and appreciated the hotel’s cleanliness, convenient location, and pleasant atmosphere.

✓Garden

✓Location and staff were great, rooms could do with an upgrade

!Rooms outdated

✓This was probably the worst hotel I have stayed in throughout my entire history of holidaying—and I am not exaggerating. From the moment I arrived at Athea Lagoon Hotel, I felt uncomfortable and unwelcome. The manager looked me up and down at reception in a way that made me feel judged and rejected. I cannot say with certainty what motivated his attitude, but I genuinely felt there was an element of discrimination in how I was received and treated. Because there appeared to be very few staff available, the manager took me to my room himself. He led me down to what felt like a basement or cellar. The smell of damp was so overpowering that it was almost intoxicating. The room was completely unsuitable and, in my opinion, should never have been advertised on Booking.com as an acceptable economy room. I am disabled and live with severe arthritis. I have a right knee replacement that is failing and a left hip replacement that is also failing. There was no reasonable way I could stay in such a damp and inhospitable room. I firmly refused to accept it, but the manager repeatedly insisted that it was the room I had selected. Instead of being allowed to settle in and begin my holiday peacefully, I had to argue just to be given somewhere habitable to sleep. Eventually, he moved me to another room but demanded an additional £60. I objected and contacted Booking.com for help, but I received no useful response while I was actually at the hotel and needed support. The following morning, the manager told me that if I did not pay the extra money, he would cancel my entire booking without a refund. I felt pressured and backed into a corner. Rather than risk losing my accommodation and all the money I had already paid, I reluctantly paid the extra charge. Unfortunately, the upgraded room was not much better. I was given dirty towels on two separate occasions and had to take them back to reception.

!Everything