Turvan Hotel

✓المكان استراتيجي جداً لكن ينقصه الكثير والكثير من التحسينات

!الشقة النظافة

✓Супер

!Супер

✓لا شي

!كل شي لم يعجبني سيئ سيئ جدا جدا جدا

✓Nothing everything was bad

!Hello, I need to make an urgent formal complaint and request a full refund for my booking. I arrived at the property and found serious safety, cleanliness and comfort problems. The room was extremely cold because the air conditioning could not be switched to heating or turned off properly, the blanket was too thin to keep me warm, the bedsheet was dusty and made my body itchy, and the bathroom was very old and unhygienic. The room door and lock also did not feel secure, and the elevator was extremely old and stopped while I was inside. I reported the problems immediately to reception and gave the hotel an opportunity to resolve them. I was offered another room, but it had the same problems, and an apartment opposite the hotel was also offered, which I did not consider a safe or suitable alternative. The hotel refused to refund me. I left the property within less than one hour and did not stay overnight. I have photos and evidence of the conditions. This was not a change of mind; I had to leave because the accommodation was not safe or acceptable to stay in. I am requesting a full refund and would like this case to be escalated to Booking.com Customer Service.