The Norm Oriental Kemer★★★★★

✓Horrible service I wanna refund all my money

✓Unfortunately not a good stay one party wax asked to vacate room even though he had kids as issue with payment .. there was none but even upgrade didnt help. Food not much turkish mainly russian . No sense of queung if you have manners you will get no food or drink you will just be ignored 16 if us went through various agents but none will return

✓This is not a 5 star hotel. They are lying to hotels.com and therefore to any potential hotels.com visitor It is barely a 2.5 star. Do not book it if you expect comfortable beds, soft linens, pleasant smelling rooms, or delicious - or even decent tasting - food. (In Turkey, where most food is fresh and scrumptious!) Their management insists that because it is all inclusive it is 5 star. That is not how hotel ratings are assigned and is total fraud. They would not refund us or change our reservation when we realized we were in a post-Soviet era horribly failed attempt at being “high end”. Hotels.com attempted to work with the hotel to address our concerns but to no avail. Note: I have never once written a negative hotel review. This place is terrible. The gym equipment is at least 25 years old. The food is stale and tasteless. The common spaces are not properly climate controlled. The rooms - the non renovated ones AND the newly renovated ones - are tastelessly decorated and uncomfortable.

✓Tüm otel ekibi çok güler yüzlü ve yardımseverdi tatilimiz boyunca çok güzel karşılandık.