Surtel Hotel★★★
Ataturk Bulvari No:20 Kusadasi Show Map
Popular facilities
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Pools & wellness
- Swimming pool
- Outdoor pool
- Outdoor pool - seasonal
- Pool with view
- Rooftop pool
Beach & outdoors
- Terrace
- Sun terrace
- Beachfront
- Private beach area
- Outdoor furniture
- Sun loungers or beach chairs
- Sun umbrellas
- Beach
Food & drink
- Restaurant
- Bar
- Breakfast in the room
- Snack bar
- Physical distancing in dining areas
Family & kids
- Family rooms
Services
- 24-hour front desk
- Laundry
- Luggage storage
- Airport shuttle
- Fax/photocopying
- Tour desk
- Ironing service
- Meeting/banquet facilities
- Car hire
- Currency exchange
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Airport drop off
- Airport pick up
- Shuttle service
- Laundry washed per local authority guidelines
- 24-hour security
Internet & parking
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Private parking
- Accessible parking
- Parking garage
Rooms & accessibility
- Air conditioning
- Lift / Elevator
- Safety deposit box
- Facilities for disabled guests
- Staff adhere to local safety protocols
- Smoke alarms
General
- Shared kitchen
- Wine/champagne
- Fruits
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Key access
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
Choose your room
Prices shown for Aug 25 – Aug 29 · 2 adults. Change the search above for live prices on your dates — final price is confirmed on the booking page.
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Review highlights
Fair
Based on 172 reviews
What did guests like the most
Categories
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- Cleanliness: Multiple reviews mention dirty rooms and unpleasant odors.
- Service: Staff is described as friendly and helpful, especially the manager.
- Location: Location is favorable, close to ferry port.
- Room Quality: Room decor is outdated and several amenities were broken or malfunctioning.
- Amenities: Facilities such as the pool were overcrowded, and there were frequent complaints about internet access.
- Value for Money: General sentiment suggests poor value due to multiple issues.
- Food and Beverage: Breakfast described as monotonous and coffee was rated as terrible.
- Overall Experience: Overall dissatisfaction expressed; most guests would not return.
Watch out for: Cleanliness issues · Poor amenities · Uncomfortable rooms
✦ This sentiment is generated from 172 reviews summarized by AI.
Verified guest reviews via booking partner
Preis, Personal war in Ordnung, Lage war sehr gut
Ausstattung war sehr schlecht, Zimmer waren sehr dreckig, Schimmel war überall zu sehen, WCs waren schmutzig, gerochen hat es überall, genauso gab es nicht genügend Seife und Klopapier, noch zu Ergänzung war überall Spinnennetze+ Wasserschaden und überall kein Fliegengitter
Colazione buonissima e in terrazza vista mare. Posizione eccellente a due passi dal mare
La zona è un po’ rumorosa fino tarda notte. Se vi piace la movida nessuna problema…
The location was good
Everything, worst hotel ever booked. Completely non functional bathroom, and over all the place was dirty
About the hotel
Scenic Views from Balconies
Experience breathtaking sea views from your own private balcony at Surtel Hotel.
Convenient Amenities
Enjoy a range of convenient amenities such as a 24-hour front desk, airport transfers, and free WiFi throughout the property.
Ideal Location
With popular beaches and attractions like Jade Beach, Kusadasi Marina, and Kusadasi Castle nearby, Surtel Hotel offers an ideal location for your stay in Kusadası.
Don't miss out on a memorable stay at Surtel Hotel in Kusadası. Book your room now!
Property description provided by our booking partner.