Shining Star Hotel

✓J’avais réservé une chambre de 22metres carré et il a fallu se battre pour l’obtenir. Les gens qui travaillent pour l’hôtel sont dévoués et attentifs. On est réveillé le matin par la prière de la mosquée juste à côté.

✓Location is great, with major tourist attractions nearby. The room was clean and comfortable, there were dental and hygiene kits present, along with slippers and sewing kit. Water bottles were also provided on every cleaning for each guest. Staff is polite and helpful.

!1. Password for hotel’s WiFi is guest passport number. I do not count this as a safe approach in the meaning of information security. Why not generate random password for a room/guest? I was using my own internet because of this This is my main concern 2. No usual coffee machine in the breakfast area - this is the first time for me noticing this in a hotel of this level. There were only 2 drip coffee makers, one with damaged spout, that was not replaced during my stay. The tea was okay 3. Juices (breakfast) were very artificial and did not taste good 4. Damaged floor in the breakfast (cracked glass) The same was spotted in the -1 floor in the lounge area nearby the ruins, but it was fenced.

✓This is the worst hotel experience ever. First, the hotel is no where near a 4 star hotel, the bed felt horrible, the pillows are uncomfortable, and the breakfast is horrible. The powdery/watery carton eggs tasted awful and had a weird smell. You cannot get hot water or tea. The orange juice tasted like concentrate in a gallon jug. Not real juice. Very limited fresh hot food. You cannot even order fresh eggs/omelette. The staff members, with the exception of the bell man, were super rude and unprofessional. The cleaning lady rang my room door three times, telling me she wanted to clean my room. She walked in on me while I was in the shower and I told her to come back in 20 minutes. She rang my room bell twice after that to come in and clean. The next day, I asked for a late check-out and I was behind an hour after the the late check-out time, so the front desk manager instructed the cleaning lady to come and open my door, prop it open, and demand to clean immediately. I stood there in pants and a t-shirt, partially dressed. This hotel is a 2-star at best, horrible food, horrible staff, and expensive. Fortunately, this hotel's quality and service is not representative of Istanbul. Do not go to this hotel, you will hate it.