Rixos Premium Tekirova - The Land of Legends★★★★★

✓Overall great hotel. The new Rixy Club and Mister Furkan were just 🔥, though a part was closed due to renovation works

✓We stayed at this resort for a week. They kindly upgraded us to a suite, which we had not booked, this was a nice gesture. However, the suite did not have the view we originally wanted. We had booked a deluxe room with a sea view, which overlooks the resort and pool with the sea at the end. Although the suite was larger, the view was not as beautiful. That said, we didn’t mind too much and continued our stay. Overall, the staff were friendly, except for an incident I experienced on Sunday which ruined my evening (5th April) during dinner time. Dinner hours are very busy, and we could not find a table. Eventually, we sat at a used table where dirty glasses were still left. I approached a staff member (photo attached) and politely asked if he could provide cutlery and clean the table. He responded aggressively in Turkish to his colleague and then said to me, “I am not Superman…” before adding that he would come shortly. I was quite shocked, especially as other guests were watching. It felt disrespectful, and honestly, I believe he might not have behaved that way if I were white. He never returned, so we had to collect cutlery ourselves. When we had almost finished eating, he came back to clear the glasses and casually asked if everything was okay. Regarding the buffet, the food was quite repetitive. Most dishes were similar each day, with bland flavours and little variety. Many items, such as the meatballs, were a mix of lamb and beef. As we do not eat beef, this limited our options significantly. During our 14 meals, we only had lamb roast once; otherwise, the menu remained largely the same. This was not what we expected when visiting Turkey. On a positive note, the pool temperature and gym facilities were good. However, the available games and activities were limited and often fully occupied. Overall, I would rate this resort as a 4-star rather than a 5-star experience.

✓Our Rixos Tekirova stay 2nd-9th April 2 adults and 2 children aged 4 & 7 The bad and the very bad - A third of the resort is a building site!!! The resort shouldn’t be open yet, clearly building work had not been finished, and nowhere on Tui’s or Rixos website is this mentioned, diggers, huge piles of sand, bricks, mess and builders everywhere, food court not even finished yet the website has an AI generated image of it complete!! - The pool was filthy with yellow murky water the first 3 days )probably from the building work) it is clean now but they spent a few days filtering it and letting people swim in it whilst doing this. - One of the things that appealed to us about this hotel was the onsite waterpark- suprise suprise this was closed due to building work, they only opened the younger kids one 2 days before we left and it was only open from 12-3.30, they told us for a few days it was closed due to the weather and yes the first 2 days were rainy but after that the weather was beautiful and it still didn’t open- we could clearly see it was due to building work on it that clearly hadn’t been finished in time. They tried to block it off but you could see clearly. - We chose this hotel based on its 10 appealing restaurants, only 3 plus the buffet restaurant were open, and to book any of the 3 restaurants you had to go on an app and book by 10qm which we did every day and by 10.02 everything was booked up, therefore every night we had to ate at the buffet restaurant, it was fine (food not 5 star though) and a bit boring after 3 days let alone 6 lunches and dinners!! Tui’s website says subject to time of year but there’s nothing mentioned on the Rixos website about restaurants not being open. - Communication was awful, I emailed about a few things before our stay and had to chase after a week to get a response, when you get there they tell you to use and app call Lumin but no one actually responds on it and we ended up having to call using the phone from our room, we complained about not being able to book a restaurant whilst there and they did nothing. The good - The villas are beautiful, luxurious and clean, we knew the swim up pool it had wouldn’t be heated which was fine as part of the main pool is heated, high summer would be fine though. - fresh towels morning and evening and free mini bars both restocked daily - Sports program was great and no need to book up front for the majority of activities, the sports area overlooks the sea which was beautiful - The Rixy kids club was by far the best we’ve seen, brand new and it was due to be finished the 1st April, which they did seem to almost meet, it was open to use but small building work was going on around the kids playing which wasn’t really a problem. Staff there were incredible and you can either stay with the kids or drop them for a bit. They have lots of activities and not all needed to be booked in advance, my kids made wooden cars and clay vases that they could bring home. - the spa is lovely and they have a nice indoor pool, we booked a couples massage and the room and treatment was lovely. - The hotel has a patisserie which is really cool, nice cakes, tea and ice cream- open most of the day and evening. - You can get a drink very easily anywhere and the bar staff at the pool area were extremely attentive and polite, they wore roller skates which the kids found fun! - Everything is kept very clean apart from the above comments regarding building work. The beach area was messy around the building work - You get free entry to the ‘land of legends’ theme park and a couple of days a week a free coach goes there however it took about 90mins there and over 2 hours to return, but once there it was great and you get free towel use being Rixos residents. Overall our holiday was probably a 5/10 huge potential but totally let down by restaurants not open or impossible to book and poor communication. We also made a the above complaint during our holiday with a Tui rep who was just very defensive and didn’t even ask to take our details and then when we emailed a complaint on the Tui app they closed the case without replying to us, safe to say this is the first and last time we book a holiday through Tui.

✓Amazing hotel, The best service ever. Big shout out to Tuncay really keep the party going. Was spotless throughout. Food and drinks were amazing.