Megasaray Mount Erciyes★★★★★

✓Overall, we are not sure how this hotel can be rated as a 5-star property; in our opinion, it corresponds more to a 3-star level. Let us start with the positive aspects. Good location – not far from the airport and the center of Kayseri, with ski slopes nearby and a beautiful mountain environment. Convenient ski room with heated lockers for equipment. Excellent ski and snowboard instructors – very professional and helpful. Great spa specialists in the spa area, and a swimming pool with an outdoor section which is very enjoyable if it's warm of course. Good food with a decent variety. Friendly staff who genuinely try to do their best and assist guests.

!However, there are several issues mainly related to the condition and maintenance of the building. The building is not new, and many areas appear quite worn and heavily used. Cleanliness is a major concern: many common areas, rooms, curtains, floors, and even the carpets in the corridors are visibly dirty. Dust accumulates on surfaces above about 1.65 meters, indicating that these areas are largely neglected during cleaning. Although the spa area and staff are good, the water in the swimming pool is quite cold. It is stated to be +29°C, but it felt closer to +23°C at most. The children’s pool was also cold, even though the main pool was supposed to be warmer. There are two saunas, but usually only one works, and it is not available all day. You need to ask the staff to turn it on and then wait almost an hour for it to heat up. The steam room was not functioning most of the time during the two weeks we stayed. The hammam area is available only for spa treatments, although the spa specialists are excellent. The kids’ club is very nice, but it is cold and smells strongly of smoke because there is an exit nearby that is used as a smoking area.

✓Amazing staff, incredibly friendly, polite and helpful. Pool is great and so nice to have both indoor and outdoor pools in winter. Ski-in and out location is perfect and ski room is well organised with heated lockers and ski rental right next to it inside the hotel. Quality and variety of the buffet was amazing.

!Rooms are quite basic and hallways are slightly dated.

✓Perfect location on the ski slopes. Definitely 5* quality hotel. Service attentive. The buffets superb. The spa and lounge areas top notch. The ski centre excellent (but costs more than renting elsewhere). Definitely coming back.

!The hotel is VERY warm. Turkish hotels are like this in winters. I could turn off radiators in the room was which good. I am light sensitive, and the many electronic devices in the room made it hard to sleep. The duvet and pillows are low qualify. The toiletries not high quality. Everything else about hotel was perfect.

✓The staff of the hotel is excellent !! Elif and Tolga from concierge services were so kind and helpful, as were all the staff in the restaurants and the ski rental and housekeeping. Everyone went out of their way to make sure we had whatever we needed. The food was excellent and abundant for all three meals and tea-time. The massage — especially the anti-stress massage — is highly recommended. and indoor/outdoor pool for relaxing after skiing. Ski in/ski out with large lockers for the ski gear, billiards, ping pong and comfortable lounge area made it a perfect holiday. We will recommend it to everyone !! And we hope to come back. Also, the concierge system was so well run — any small problems were dealt with right away.

!Bad smell from the plumbing in one of the rooms. The shower supplies could be improved. The bottle marked conditioner was not even conditioner, but they came and changed it right away. I say this only to suggest improvement for the future.