Lukka Exclusive Hotel - Adult Only +12

✓This is already our fifth stay at Lukka and we still love it. The view never disappoints and is truly stunning. The price of the sea view room is much higher than back in the days but we think it is worth it and we keep enjoying sitting on our balcony. The sunsets are beautiful. Staff works hard to service the guests and are all very kind. Breakfast is in buffet style which is a big plus for me as I like to choose for myself. There is a lot of fruit and the quality of the yoghurt is very good. Enough sunbeds are available and nice places to enjoy the swimming pool and the sea. It is not overcrowded. 2 things that I miss at a hotel of this standard: a welcome drink when checking in and daily complimentary water in the room. But besides that, Lukka is a very special place and remains a favorite and we will be back in the near future!

✓Made booking online on the hotel website and gave credit cards etc. I’ve email the hotel several times, I’ve sent direct DMs to confirm my booking and simply can not get a reply.this is very strange and wanted to see if there was any scams regarding bookings. What else could I should do?

✓The hotel and its decoration feel dated — more like an old-style 3-star property, definitely not matching the price charged. Breakfast was not great, and the staff showed no interest or assistance. They didn’t explain anything or tell us whether it was possible to order eggs. Overall, zero attention to guests’ needs. The worst part was the service. We booked through Expedia Platinum, which included a free upgrade and a complimentary bottle of wine. When we arrived, neither was provided. The hotel claimed the upgrade room was unavailable, but it was clearly listed as available on all booking platforms, including their own website. Regarding the wine, we contacted Expedia, who assured us it would be resolved. After not receiving it, we followed up again, and Expedia got the hotel to send it—but there was still no apology or explanation. At check-out the next day, no one asked about our stay or offered any follow-up. Overall, truly zero customer care… The only positive aspect of the hotel is the view, but many hotels in the area offer great views. I wouldn’t recommend this hotel and won’t be returning. *If you book through Expedia Gold or Platinum, don’t expect your free upgrade to be honoured at this hotel

✓Lukka Hotel was Excellent!! It's the standard I want with any hotel wherever I go now. We got the ocean view, which was so worth it. The views from the hotel were breathtaking. There are so many little areas to sit or relax, and plenty of chairs by the pool and ocean. We stayed three nights and four days, and I wished it were a week or more. Thank you for an amazing stay, all the staff were great. We had excellent service from Ahmet from the pool bar; he became a friend to us while we were there and gave exceptional service. He is wonderful. Thank you very much!