Kasinn Apart Hotel

!Because of mobility issues, we intentionally booked a ground floor apartment with two beds. Upon arrival we were assigned a room on the 2nd floor requiring two flights of stairs. The hosts explaination for this is that she felt we would be more comfortable in a higher room and stated it was more quiet. When I showed her the room we rented on Booking.com she said she rented that room to three men because the upstairs room wouldn't accommodate three. She said she could move us to that room in three days, after the men checked out. To us, this was not acceptable. We found another hotel close by and cancelled our stay with Kasinn. However, we were still charged the one-night penalty by Kasinn for cancellation. We feel they moved us to a different room in order to win another booking, which was unacceptable considering the room location and bed configuration. I did request a refund of the one-night cancellation fee but never heard back from Kasinn. Booking.com's reply was, "The decision to refund a deposit is up to the hotel." I am a Genius Level 2 customer. Apparently, that means nothing to Booking.com. I feel they did not protect me as a customer.

✓Location is 10/10. If you contact them in advance before you arrive and check-in, the reception will help you secure the parking space on the street just right opposite the hotel as parking and driving in the old town are gonna be a nightmare. Therefore, it was so much helpful to have a parking space for free. The whole accommodation was super clean which is a very important point. Reception is helpful and kind to help with the money exchange, restaurant and tour recommendations or any other questions. There was a lovely handsome dog welcoming you at the reception as well. We will choose it again if visit here in the future. Wonderful experience.