Great Fortune Hotel & Spa★★★★

✓I must admit before I left the UK and after reading the reviews I panicked and tried to find another hotel even though we were only staying a few nights. Well what can I say it wasn't that bad!! Yes the room was small (standard) but it is a city break and unless you are paying top dollar you kind of expect that. It was clean the bathroom although small was usable but you could run off with the safe if you wanted as it was not bolted to anything 🤣. All the staff we engaged with with friendly and helpful. My only real criticism of the hotel is the amount of gentleman staying there for a hair transplant it's not what I ideally want to be looking at during breakfast, blood swamped bandages soon puts you off you breakfast apart from that a good little hotel in a fabulous location so don't panic 🙈

✓We had a warm and pleasant check-in experience, welcomed by a young man named Yaseen. He was very helpful and shared great tips for getting around the city, which we truly appreciated. The hotel is in a fantastic location—just a few minutes’ walk from the main road and the tram station. However, there were a few aspects of our stay that could be improved. The room was quite small for three adults, with limited space to move around. Housekeeping also seemed a bit inconsistent; the beds were made, but the floor did not appear to be cleaned, and the bathroom unfortunately had an unpleasant smell. Noise was another issue, as we could hear a lot from both outside and within the hotel, suggesting that the sound insulation may need attention. Breakfast was also below expectations, with limited choices and not enough seating. The staff mentioned that items were finished by 9:30am, even though breakfast was advertised until 10:30am. Additionally, only one of the two lifts was working during our stay. I experienced getting stuck in one of them and reported it to reception, but it did not seem to be addressed. We stayed for three nights and spent most of our time exploring the city, but these issues did affect our overall comfort. The décor of the hotel could also benefit from some updating. While the location and staff welcome were highlights, our overall experience was less pleasant than expected. I hope the hotel can take these points into consideration for future improvements.

✓We don’t know where to begin. My dad had booked this hotel for us, as it had a 4 star rating and had pool/spa facilities. We were a family of 10 that had travelled from London to Istanbul for the October Half Term. On the night we checked in, we had issues with the rooms we booked, as they weren’t suitable for the number of guests we had in our group. We had booked one ‘superior triple room’ which was meant to have 3 single beds, but there was a double bed and a single bed instead. Also, the ‘superior double room’ wasn’t big enough for 3 guests, as we had to been led to believe when booking. The staff member who booked us in was also very rude and arrogant, he wasn’t wearing a name tag either. We had arrived at the hotel from the airport around midnight, so it was unnecessary stress to be disputing with hotel staff at that hour. After much back and forth, we were given an extra temporary room for the night. The next morning, there were 2 staff members that did assist us with our ‘superior double room’ issue - their names were Yasin and Kadir, and they were patient and helpful throughout our stay. The solution, in the end, was just to add an extra bed in our double room. There were a number of inconveniences and issues with the rooms themselves. They looked nothing like the pictures and weren’t very easy to move in due to their small size. The water pressure was pretty terrible for the showers and bidets, and on one afternoon the water was cut completely! The cleaning staff, however, were very friendly and were good in replacing our towels, water bottles and toiletries adequately. At one point, there was a shortage of water bottles, so water pouches (they looked like pudding cups) were given at the lobby upon request. For one of our rooms, we had plumbing issues for three consecutive days. The toilet wouldn’t flush. We also had a power cut in two of the family rooms that we booked, this happened on the night we arrived. We also found it quite strange that the bathrooms inside the rooms were see through. The glass had minimal frosting, and the door was a swing door that didn’t lock. This isn’t suitable for a family room, as you can literally see someone taking a shower or using the toilet. We had booked breakfast with our stay - the breakfast area was very small and there was a queue to get a table every morning. The food options were decent, there was a mix of cheeses, fruits, baked goods and hot food. There was also drinks machine that dispensed water, coffee and fruit juices. In terms of the pool and spa facilities at the hotel, the pool was shockingly small for one that is open to both hotel guests and the public. The steam room and sauna facilities were also quite cramped, and the steam room itself didn’t work very well.

✓The superior room size is about 10-12m2. Toilet stinks. Breakfast room needs better cleaning. The website and Internet presentation doesn't match reality. 2 stars,never 4! Kind staff however.