Grand Naki Hotel

✓El hotel se encuentra muy bien ubicado, a 15 minutos caminando de la Basílica de Santa Sofía y el personal es muy amable. El desayuno está incluido, no es muy exquisito pero cumple con lo esperado

✓Staff are amazing, very friendly and helpful. The food served here is delicious, great choice and excellent quality. Staff went above and beyond, could not do enough for us. Had the best time ever here, was sad to leave. Will definitely return and certainly recommend.

✓I Am totally disappointed and devastated with the situation in which my wife and I found ourselves upon arrival at the booked hotel Grand Nagi in Istanbul. We made a reservation and paid in full for a room for two people at the Grand Nagi Hotel in Istanbul. After a long journey we arrived at the Hotel, we were met at the reception by an employee who asked for our passports and after checking our passports and our booking, told us that our room was not available and that he had to transfer us to another hotel. We were not enthusiastic about that idea, but considering that we were exhausted from traveling and had no accommodation, the only option was to accept the offer. An employee of the Grand Nagi hotele took us to another hotel, a building without any signs that it was a hotel, and told us that it was our accommodation. We were left in shock, a place that has no indication that it is a hotel, the room we were brought to was so small that you couldn't turn around in it, the bed was only one step away from the toilet, which didn't even have a door that could be closed normally . We were given a key to the room and the key to the entrance door to the building, and we were instructed that when we leave the hotel, we must lock the door, also that the only way to enter is to unlock the hotel door ourselves. The accommodation did not seem safe to stay in and at the end of the day it was not the accommodation we booked. We picked up our suitcases and were forced to book another accommodation in another Hotel which we hardly found. It is shameful that we found ourselves in such a situation, we even returned to the Grand Nagi Hotel and tried to explain that we cannot stay in that other Hotel and that we want a room in the hotel we originally paid for. They couldn't help us, and that's why I'm asking for my money back because I didn't get a room in the hotel I booked because it wasn't available.I don't want to hear back from you that you are sorry, l booked the hotel through Stayforlong in September and we still waiting from them to gett our refund, Stayforlongsell us the room which the hotel didn't have. AVOID THIS HOTEL AND STAYFORLONG

✓I had a very bad experience at this hotel. For the price I paid, which I personally found expensive, I expected much better. The only time I saw water was the size of a thumbprint when I arrived; otherwise, guests are expected to sort out water themselves. Additionally, the bed was absolutely covered in hair—so much that I had to go down and complain. The receptionist came up and explained it was from the cleaning staff, which is unacceptable. I was also promised breakfast delivered to my room as I was recovering from surgery. However, I didn’t receive breakfast even once during my stay. This hotel is absolutely trash. Avoid it