Golden Cave Suites

✓The views, the breakfast, the hospitality

!Nothing

✓Herşey çok guzeldi dekarasyon görüntü oda sıcaklığı .kötü olan oda servısı ve hizmet kalitesi

✓The place is nice, the rooms are nice, the breakfast is good (although you will be served the same food every day and your dietary requirements will be mostly ignored), but in my opinion the quality of the service is way below what you expect for the price you pay. I must say that one young gentleman serving breakfast was exceptionally nice (the others barely speak English and seem to be bored by their job).

!I booked a “superior suite” via Booking but was offered a “superior room” when I arrived. I could upgrade to one of the suites if paying more money in cash. Paying by card would increase that price even more. After some discussion we got a “royal suite” and I ended up paying 1800 EUR for 7 nights (two people, breakfast included, adding one extra night). To be fair, the “royal suite” is also an upgrade of a “superior suite”, so part of that extra money is expected. However, I felt like that I did not receive the suite I booked in the first place, which forced me to upgrade and pay more. Not nice. While checking out I had to pay the equivalent of 16 EUR for our morning coffee, although breakfast is included. We did not take any coffee on the first morning and we skipped two breakfasts as there is no option of having even a sandwich if you leave the hotel before breakfast time. When you spend 260 EUR per night, I think you can expect some free coffee for breakfast (only tea is included). My wife had to wait 1h45min to be served her breakfast while I was away, although she was there at 8:30am (so when breakfast starts). Not acceptable. If you do not request the room to be cleaned, it will not be. Again, for 260 EUR per night I expect the room to be cleaned every day without me having to ask for it, and water/instant coffee/tea fully replenished (done only if you ask). This especially because of the inherent nature of a “cave” room: walls and ceiling constantly loose sediments, which is totally fine/expected but needs extra care to not have your bed sheets and the ground covered with dust/fine gravel. We only received a very small bottle of soap (for two people) when we arrived, which was used for 2-3 showers. We had to ask twice to get more soap and shampoo. Finally, it’s really nice to have a fireplace in the room, but you are kind of discouraged to use it unless it is very cold and only for a limited amount of time (and operated by the hotel staff)...

✓It was a great stay.