GLK PREMIER Regency Suites & Spa - Special Class

✓We have booked this through Lastminute.com. I have paid more than £ 5,000 for 9 nights at this Hotel and flight to and from London Gatwick. The Hotel was described as '5 Star' by Lastminute.com. It became immediately evident upon arrival that this Hotel was anything but 5 Star. The room [room 101] was tiny with no shelves or drawers to put clothes, and when we opened the bathroom door, there was such a terrible stench coming out, that we nearly threw up. We asked the Hotel whether they have any other rooms available, they showed us two more rooms, but unfortunatley the one room that would have been suitable was not available to for the whole duration of our stay, and moving rooms halfway through out stay was out of the question. As we had not yet unpacked, we decided to look for a different Hotel, which we knew was going to be difficult, to find a Hotel at such short notice who could accommodate us for 9 nights, particularly since this also included New Year's eve and New Year's day. Luckily we did find a suitable Hotel, they even sent a limo and driver to collect us. The new Hotel cost us an other £ 3,500 for the 9 nights, but was absolutely uncomparable to the GLK Premier Regency Suites. So we left the GLK without having unpacked, although we had prepaid for 9 nights, I just could not possbily subject my wife to such a room.

✓Positives were helpful staff, good breakfast, attractive bedroom. Negatives were cramped breakfast room and bathtub with nonworking jacuzzi that was difficult to get into. Also, though not the fault of the hotel, the transfer from the airport I ordered through the hotel was chaotic and not what I envisioned. A taxi would have been easier and probably cost the same or less.

✓Arrived earlier than anticipated so was in room on 1st floor, room was fine with shower, we had expected a room with a view when we moved rooms the next day, unfortunately another brick wall, very noisy from guests upstairs, breakfast very cramped and not a lot of choice. All staff very welcoming, friendly and helpful.

✓Didn’t use the spa. Let me add this. Upon arrival, we were met by the desk manager. He made us feel as though we were his only guest. I’ve never quite experienced such concern for my welfare. The hotel itself, is an elegant, older building . It is perfectly cleaned and maintained. The desk manager’s level of concern for us was also displayed in every employee from the manager down to the cleaning lady! After our check out, the breakfast waiter offered to serve us coffee while we waited for our airport transport. When it arrived, he helped load our baggage! We really hated to leave!