Caresse, a Luxury Collection Resort & Spa, Bodrum

✓Just a beautiful size and comfortable hotel in an outstanding location

✓De behulpzaamheid van de medewerkers, het eten, de sfeer

!Niks

!Our stay started off well, but unfortunately we had more and more issues as the days went on, especially for a five-star hotel. First, watching Netflix or YouTube on the TVs is surprisingly complicated. The hotel uses a separate device for streaming and apparently they only have a limited number of them. So if someone else is using it, you simply can’t watch Netflix or YouTube. Even the TV in my room didn’t have Turkish channels. We called reception four or five times about this and nobody ever came to help. I was also expecting a parcel during my stay. Before it arrived, I asked the hotel if they could accept it for me and they said of course. The parcel was delivered and Concierge told me they would send it to my room. Three days passed and still nothing. On the fourth day I called again and gave them the first two letters of the first and last name of the person who had signed for it, which I could see on the delivery app. They told me nobody with that name worked at the hotel. Then somehow, when I came back to my room that evening, the parcel was there. So clearly someone at the hotel had received it. I don’t understand why I was told otherwise instead of someone simply checking properly. There seems to be a serious communication problem between departments. Then there was the Sıla concert. The pool was closed for two days because of the event. We were never told about this when we made our reservation. If we had known, we would have cancelled and stayed somewhere else. We were eight people staying in five rooms and none of us speaks Turkish, so obviously we hadn’t bought tickets for a Turkish concert. Because we didn’t have concert tickets, we weren’t allowed to access the entire floor where the concert was taking place. The problem is that the Living Room, terrace and gym are also on that floor. Every evening our group had been meeting at either the terrace or the Living Room to sit and talk.