CALENBERG HOTEL

✓The location was good. That was just the only good thing about this hotel

!Very disappointing stay – poor facilities and lack of service Unfortunately, our experience at this hotel was very disappointing. We had booked a deluxe room but were initially assigned a budget room by reception. The room was extremely small, with virtually no space beside the bed, meaning the only way to get into bed was to climb in from the bottom. After requesting a different room, we were moved to a twin deluxe room. However, the problems continued. The toilet flush did not work properly and would not refill with water, the fridge was not working, and the air conditioning was not functioning properly. Only one towel was provided, and there was no bath mat. What made the experience particularly frustrating was the lack of interest from the staff. When we reported the toilet problem, we were told someone would come and look at it, but nobody ever did. We felt our concerns were simply ignored. Given the number of problems with the room and the lack of willingness from reception to address them, we decided to leave one night earlier than planned. Overall, the hotel fell well below our expectations in terms of room allocation, basic facilities and customer service. We would not stay here again and would not recommend it to others.